Case Study
Manage Your Fleet’s Traffic Fines — Smart, Simple & Free
Case Study of a Fleet client
A national fleet client was heavily reliant on receiving traffic fines via post. Inundated with paper, they employed staff to handle the issues. Incomplete information provided by traffic departments caused further confusion. Traffic fines were not paid timeously, incurring additional costs. As a result, the fleet's proxy regularly received warrants of arrest.
The Challenges
- Posting Issues: Fines were either not posted or received, arrived in duplicate or even triplicate, which was extremely confusing.
- Increased Staffing: Additional full-time staff were employed to try and resolve the situation or at least keep it under control.
- System Deficiencies: Lack of reliable systems and real-time information made management impossible, resulting in costly chaos.
- Frustrating Settlements: Attempting to settle fines and match corresponding receipt numbers in over 250 municipalities was both frustrating and time-consuming.
- Irrecoverable Fines: Drivers would leave the business and fines could not be recovered, resulting in the fleet owner having to foot the.
The Reality
- Managing and paying fleet traffic fines is not the company’s core business, but an essential part of it.
- Setting up or expanding an internal fines department costs money.
- Without access to specialised online systems and up-to-date information, managing fines becomes even more challenging.
- The introduction of AARTO, with its demerit system (to be launched in September 2025), adds another layer of complexity to fine management, highlighting the need for specialised expertise.
The Solution
The client turned to Fines SA, not only for our professional fleet management solutions, but also to facilitate creating their own profit centre.
- Our automated processes enabled the company to review fines in real-time.
- We delivered a “helicopter view” to capture their full picture of all outstanding fines at any point in time.
- The company no longer had to deal with an unreliable postal system.
- The company’s drivers were penalised timeously for speeding fines and other traffic infringements and funds were recovered, reducing their bad debts.
- The fleet owner saved up to 50% on fines.
- Administration staff was reduced, leading to more savings.
